Free domestic shipping and returns over $300

Free domestic shipping and returns over $300

🍁 Proudly Canadian 🍁

🍁 Proudly Canadian 🍁
Andrews
Andrews

Returns and Exchanges

What is the return policy?

We’re sorry to hear that you need to return an item, to complete a return or exchange, please note the following information: 

To qualify for a return or exchange the following conditions must be met: 

  • Merchandise (regular price or sale) must be unworn.
  • Merchandise must still have all tags attached (vendor and Andrews price tag).
  • Returns and exchanges are available within 14 days from the date of purchase or receipt of notification that your order is ready for store pickup.

To qualify for a refund please note:

  • A copy of the receipt must be presented, without a receipt, we will provide store credit.
  • For privacy rules, Andrews is unable to reprint receipts.
  • Refunds are available in the form of store credit (gift cards) or the original payment method. If the purchase was made in cash Andrews can issue a refund to a debit card or send a cheque in the mail.

What merchandise cannot be returned, exchanged, or refunded?

The following merchandise is considered final sale, Andrews cannot offer returns or exchanges: 

  • Worn merchandise 
  • Merchandise altered by an Andrews Seamstress Service or Customer’s choice of Seamstress
  • Intimate apparel or bodysuits 
  • Special orders and trunk show purchases (these purchases are also not subject to price adjustment)  
  • Gift cards 
  • Final sale items

How do I request a return?

To request a return please use THIS LINK to log into your customer account and request a return for an order shipped within Canada. For any other return label please email Info@Andrewsco.com with your order information and you should receive a response within 3 business days.

How much is the return shipping fee?

Please see below for rates:

Ontario:

  • FREE on orders $300 or more (before tax)  
  • $15 on orders under $300 (before tax) 

Other Provinces:

  • FREE on orders $300 or more (before tax) 
  • $20 on orders under $300 (before tax) 

For orders shipped to the USA, please arrange for return shipping with your preferred provider at your expense.

For more information, please email Info@Andrewsco.com.

How do I complete a return for orders shipped to the United States?

Andrews does not arrange the provider for returns on orders outside of Canada. For orders shipped to the USA, please send your order back to us via your local Postal Service at your own cost. Please include your original receipt in your return package. 

Address your package to:

ANDREWS CO

89 TYCOS DR

UNIT 101 

NORTH YORK

ONTARIO, CANADA

M6B 1W3 

T: 416-969-9875 

 

Please note:

- Your parcel should indicate that it is a Return of Merchandise for customs clearance.

- Your shipment will require a customs document known as a "commercial invoice" that states the contents and value of the package. For more information on how to complete this form click here. Generally, your postal service can provide additional information and assistance on customs requirements and documentation when arranging your shipment.

- Once we receive your return, we will provide you with a refund given that the item is in its original condition, and all tags are still attached.

- Proof of returned delivery will be required for Andrews to process any return.

- Andrews strongly recommends that you insure your parcel when conducting a return. This way, your return is trackable and it is guaranteed that your package is properly dispatched and received by Andrews. 

For more information, please email Info@Andrewsco.com.

When will I receive my refund?

Please note that refunds can take up to 10 business days to show on your account due to varying processing times between payment providers.

Your refund will be credited to the original payment method. If your order has been sent to a destination within Canada, all sales taxes will be refunded. If your order has been sent to a destination outside of Canada, customs duties and sales taxes are non-refundable through Andrews. 

What is the gift return policy?

Andrews is happy to offer an exchange or store credit (gift card) within 14 days of receiving the gift. Please note the following:

  • To qualify for a return or exchange all gifts must be unworn and unaltered.
  • To receive a refund (not store credit) the gift must be returned within the 14-day return window (from date of purchase) and be accompanied by the original payment method.

Does Andrews offer price adjustments?

Andrews is happy to price adjust items subject to the following conditions: 

  • Proof of purchase is required.
  • Price adjusting must be done within 7 days of purchase, or confirmation of In-Store pickup being available.
  • If the item is unworn, the standard 14-day Returns policy still applies (see Return Policy).
  • If the item has been worn, Andrews can offer store credit on the price difference.
  • If an alteration was part of the original purchase, the price of the alteration must be added to the sale price of the item when comparing the price difference.
  • Andrews does not offer price adjustments on merchandise purchased on sale.

Does Andrews offer price matching?

Andrews is happy to price match items subject to the following terms and conditions:  

  • Price matching must be done within 7 days of purchase, or confirmation of In-Store pickup being available.
  • For items requested to be price matched, the price of the item sold by another retailer must be verifiable on a website listing an identical colour, size, and Vendor Style Number.
  • If the item is unworn, the standard 14-day Returns policy still applies (see Return Policy).
  • If the item has been worn, Andrews can offer store credit on the price difference.
  • If an alteration was part of the original purchase, the price of the alteration must be added to the sale price of the item when comparing the price difference.
  • Andrews does not offer price matches on items from outlets, flash sales, auctions, or retailers outside of Canada, as well as "marketplace" prices from third-party sellers.

What is the holiday return policy?

We can offer an exchange or store credit for holiday gifts until Jan 15, 2025. Please note there are no refunds on holiday gifts.

What is the return policy?

We’re sorry to hear that you need to return an item, to complete a return or exchange, please note the following information: 

To qualify for a return or exchange the following conditions must be met: 

  • Merchandise (regular price or sale) must be unworn.
  • Merchandise must still have all tags attached (vendor and Andrews price tag).
  • Returns and exchanges are available within 14 days from the date of purchase or receipt of notification that your order is ready for store pickup.

To qualify for a refund please note:

  • A copy of the receipt must be presented, without a receipt, we will provide store credit.
  • For privacy rules, Andrews is unable to reprint receipts.
  • Refunds are available in the form of store credit (gift cards) or the original payment method. If the purchase was made in cash Andrews can issue a refund to a debit card or send a cheque in the mail.

What merchandise cannot be returned, exchanged, or refunded?

The following merchandise is considered final sale, Andrews cannot offer returns or exchanges: 

  • Worn merchandise 
  • Merchandise altered by an Andrews Seamstress Service or Customer’s choice of Seamstress
  • Intimate apparel or bodysuits 
  • Special orders and trunk show purchases (these purchases are also not subject to price adjustment)  
  • Gift cards 
  • Final sale items

How do I request a return?

To request a return please use THIS LINK to log into your customer account and request a return for an order shipped within Canada. For any other return label please email Info@Andrewsco.com with your order information and you should receive a response within 3 business days.

How much is the return shipping fee?

Please see below for rates:

Ontario:

  • FREE on orders $300 or more (before tax)  
  • $15 on orders under $300 (before tax) 

Other Provinces:

  • FREE on orders $300 or more (before tax) 
  • $20 on orders under $300 (before tax) 

For orders shipped to the USA, please arrange for return shipping with your preferred provider at your expense.

For more information, please email Info@Andrewsco.com.

How do I complete a return for orders shipped to the United States?

Andrews does not arrange the provider for returns on orders outside of Canada. For orders shipped to the USA, please send your order back to us via your local Postal Service at your own cost. Please include your original receipt in your return package. 

Address your package to:

ANDREWS CO

89 TYCOS DR

UNIT 101 

NORTH YORK

ONTARIO, CANADA

M6B 1W3 

T: 416-969-9875 

 

Please note:

- Your parcel should indicate that it is a Return of Merchandise for customs clearance.

- Your shipment will require a customs document known as a "commercial invoice" that states the contents and value of the package. For more information on how to complete this form click here. Generally, your postal service can provide additional information and assistance on customs requirements and documentation when arranging your shipment.

- Once we receive your return, we will provide you with a refund given that the item is in its original condition, and all tags are still attached.

- Proof of returned delivery will be required for Andrews to process any return.

- Andrews strongly recommends that you insure your parcel when conducting a return. This way, your return is trackable and it is guaranteed that your package is properly dispatched and received by Andrews. 

For more information, please email Info@Andrewsco.com.

When will I receive my refund?

Please note that refunds can take up to 10 business days to show on your account due to varying processing times between payment providers.

Your refund will be credited to the original payment method. If your order has been sent to a destination within Canada, all sales taxes will be refunded. If your order has been sent to a destination outside of Canada, customs duties and sales taxes are non-refundable through Andrews. 

What is the gift return policy?

Andrews is happy to offer an exchange or store credit (gift card) within 14 days of receiving the gift. Please note the following:

  • To qualify for a return or exchange all gifts must be unworn and unaltered.
  • To receive a refund (not store credit) the gift must be returned within the 14-day return window (from date of purchase) and be accompanied by the original payment method.

Does Andrews offer price adjustments?

Andrews is happy to price adjust items subject to the following conditions: 

  • Proof of purchase is required.
  • Price adjusting must be done within 7 days of purchase, or confirmation of In-Store pickup being available.
  • If the item is unworn, the standard 14-day Returns policy still applies (see Return Policy).
  • If the item has been worn, Andrews can offer store credit on the price difference.
  • If an alteration was part of the original purchase, the price of the alteration must be added to the sale price of the item when comparing the price difference.
  • Andrews does not offer price adjustments on merchandise purchased on sale.

Does Andrews offer price matching?

Andrews is happy to price match items subject to the following terms and conditions:  

  • Price matching must be done within 7 days of purchase, or confirmation of In-Store pickup being available.
  • For items requested to be price matched, the price of the item sold by another retailer must be verifiable on a website listing an identical colour, size, and Vendor Style Number.
  • If the item is unworn, the standard 14-day Returns policy still applies (see Return Policy).
  • If the item has been worn, Andrews can offer store credit on the price difference.
  • If an alteration was part of the original purchase, the price of the alteration must be added to the sale price of the item when comparing the price difference.
  • Andrews does not offer price matches on items from outlets, flash sales, auctions, or retailers outside of Canada, as well as "marketplace" prices from third-party sellers.

What is the holiday return policy?

We can offer an exchange or store credit for holiday gifts until Jan 15, 2025. Please note there are no refunds on holiday gifts.

What is the return policy?

We’re sorry to hear that you need to return an item, to complete a return or exchange, please note the following information: 

To qualify for a return or exchange the following conditions must be met: 

  • Merchandise (regular price or sale) must be unworn.
  • Merchandise must still have all tags attached (vendor and Andrews price tag).
  • Returns and exchanges are available within 14 days from the date of purchase or receipt of notification that your order is ready for store pickup.

To qualify for a refund please note:

  • A copy of the receipt must be presented, without a receipt, we will provide store credit.
  • For privacy rules, Andrews is unable to reprint receipts.
  • Refunds are available in the form of store credit (gift cards) or the original payment method. If the purchase was made in cash Andrews can issue a refund to a debit card or send a cheque in the mail.

What merchandise cannot be returned, exchanged, or refunded?

The following merchandise is considered final sale, Andrews cannot offer returns or exchanges: 

  • Worn merchandise 
  • Merchandise altered by an Andrews Seamstress Service or Customer’s choice of Seamstress
  • Intimate apparel or bodysuits 
  • Special orders and trunk show purchases (these purchases are also not subject to price adjustment)  
  • Gift cards 
  • Final sale items

How do I request a return?

To request a return please use THIS LINK to log into your customer account and request a return for an order shipped within Canada. For any other return label please email Info@Andrewsco.com with your order information and you should receive a response within 3 business days.

How much is the return shipping fee?

Please see below for rates:

Ontario:

  • FREE on orders $300 or more (before tax)  
  • $15 on orders under $300 (before tax) 

Other Provinces:

  • FREE on orders $300 or more (before tax) 
  • $20 on orders under $300 (before tax) 

For orders shipped to the USA, please arrange for return shipping with your preferred provider at your expense.

For more information, please email Info@Andrewsco.com.

How do I complete a return for orders shipped to the United States?

Andrews does not arrange the provider for returns on orders outside of Canada. For orders shipped to the USA, please send your order back to us via your local Postal Service at your own cost. Please include your original receipt in your return package. 

Address your package to:

ANDREWS CO

89 TYCOS DR

UNIT 101 

NORTH YORK

ONTARIO, CANADA

M6B 1W3 

T: 416-969-9875 

 

Please note:

- Your parcel should indicate that it is a Return of Merchandise for customs clearance.

- Your shipment will require a customs document known as a "commercial invoice" that states the contents and value of the package. For more information on how to complete this form click here. Generally, your postal service can provide additional information and assistance on customs requirements and documentation when arranging your shipment.

- Once we receive your return, we will provide you with a refund given that the item is in its original condition, and all tags are still attached.

- Proof of returned delivery will be required for Andrews to process any return.

- Andrews strongly recommends that you insure your parcel when conducting a return. This way, your return is trackable and it is guaranteed that your package is properly dispatched and received by Andrews. 

For more information, please email Info@Andrewsco.com.

When will I receive my refund?

Please note that refunds can take up to 10 business days to show on your account due to varying processing times between payment providers.

Your refund will be credited to the original payment method. If your order has been sent to a destination within Canada, all sales taxes will be refunded. If your order has been sent to a destination outside of Canada, customs duties and sales taxes are non-refundable through Andrews. 

What is the gift return policy?

Andrews is happy to offer an exchange or store credit (gift card) within 14 days of receiving the gift. Please note the following:

  • To qualify for a return or exchange all gifts must be unworn and unaltered.
  • To receive a refund (not store credit) the gift must be returned within the 14-day return window (from date of purchase) and be accompanied by the original payment method.

Does Andrews offer price adjustments?

Andrews is happy to price adjust items subject to the following conditions: 

  • Proof of purchase is required.
  • Price adjusting must be done within 7 days of purchase, or confirmation of In-Store pickup being available.
  • If the item is unworn, the standard 14-day Returns policy still applies (see Return Policy).
  • If the item has been worn, Andrews can offer store credit on the price difference.
  • If an alteration was part of the original purchase, the price of the alteration must be added to the sale price of the item when comparing the price difference.
  • Andrews does not offer price adjustments on merchandise purchased on sale.

Does Andrews offer price matching?

Andrews is happy to price match items subject to the following terms and conditions:  

  • Price matching must be done within 7 days of purchase, or confirmation of In-Store pickup being available.
  • For items requested to be price matched, the price of the item sold by another retailer must be verifiable on a website listing an identical colour, size, and Vendor Style Number.
  • If the item is unworn, the standard 14-day Returns policy still applies (see Return Policy).
  • If the item has been worn, Andrews can offer store credit on the price difference.
  • If an alteration was part of the original purchase, the price of the alteration must be added to the sale price of the item when comparing the price difference.
  • Andrews does not offer price matches on items from outlets, flash sales, auctions, or retailers outside of Canada, as well as "marketplace" prices from third-party sellers.

What is the holiday return policy?

We can offer an exchange or store credit for holiday gifts until Jan 15, 2025. Please note there are no refunds on holiday gifts.

What is the return policy?

We’re sorry to hear that you need to return an item, to complete a return or exchange, please note the following information: 

To qualify for a return or exchange the following conditions must be met: 

  • Merchandise (regular price or sale) must be unworn.
  • Merchandise must still have all tags attached (vendor and Andrews price tag).
  • Returns and exchanges are available within 14 days from the date of purchase or receipt of notification that your order is ready for store pickup.

To qualify for a refund please note:

  • A copy of the receipt must be presented, without a receipt, we will provide store credit.
  • For privacy rules, Andrews is unable to reprint receipts.
  • Refunds are available in the form of store credit (gift cards) or the original payment method. If the purchase was made in cash Andrews can issue a refund to a debit card or send a cheque in the mail.

What merchandise cannot be returned, exchanged, or refunded?

The following merchandise is considered final sale, Andrews cannot offer returns or exchanges: 

  • Worn merchandise 
  • Merchandise altered by an Andrews Seamstress Service or Customer’s choice of Seamstress
  • Intimate apparel or bodysuits 
  • Special orders and trunk show purchases (these purchases are also not subject to price adjustment)  
  • Gift cards 
  • Final sale items

How do I request a return?

To request a return please use THIS LINK to log into your customer account and request a return for an order shipped within Canada. For any other return label please email Info@Andrewsco.com with your order information and you should receive a response within 3 business days.

How much is the return shipping fee?

Please see below for rates:

Ontario:

  • FREE on orders $300 or more (before tax)  
  • $15 on orders under $300 (before tax) 

Other Provinces:

  • FREE on orders $300 or more (before tax) 
  • $20 on orders under $300 (before tax) 

For orders shipped to the USA, please arrange for return shipping with your preferred provider at your expense.

For more information, please email Info@Andrewsco.com.

How do I complete a return for orders shipped to the United States?

Andrews does not arrange the provider for returns on orders outside of Canada. For orders shipped to the USA, please send your order back to us via your local Postal Service at your own cost. Please include your original receipt in your return package. 

Address your package to:

ANDREWS CO

89 TYCOS DR

UNIT 101 

NORTH YORK

ONTARIO, CANADA

M6B 1W3 

T: 416-969-9875 

 

Please note:

- Your parcel should indicate that it is a Return of Merchandise for customs clearance.

- Your shipment will require a customs document known as a "commercial invoice" that states the contents and value of the package. For more information on how to complete this form click here. Generally, your postal service can provide additional information and assistance on customs requirements and documentation when arranging your shipment.

- Once we receive your return, we will provide you with a refund given that the item is in its original condition, and all tags are still attached.

- Proof of returned delivery will be required for Andrews to process any return.

- Andrews strongly recommends that you insure your parcel when conducting a return. This way, your return is trackable and it is guaranteed that your package is properly dispatched and received by Andrews. 

For more information, please email Info@Andrewsco.com.

When will I receive my refund?

Please note that refunds can take up to 10 business days to show on your account due to varying processing times between payment providers.

Your refund will be credited to the original payment method. If your order has been sent to a destination within Canada, all sales taxes will be refunded. If your order has been sent to a destination outside of Canada, customs duties and sales taxes are non-refundable through Andrews. 

What is the gift return policy?

Andrews is happy to offer an exchange or store credit (gift card) within 14 days of receiving the gift. Please note the following:

  • To qualify for a return or exchange all gifts must be unworn and unaltered.
  • To receive a refund (not store credit) the gift must be returned within the 14-day return window (from date of purchase) and be accompanied by the original payment method.

Does Andrews offer price adjustments?

Andrews is happy to price adjust items subject to the following conditions: 

  • Proof of purchase is required.
  • Price adjusting must be done within 7 days of purchase, or confirmation of In-Store pickup being available.
  • If the item is unworn, the standard 14-day Returns policy still applies (see Return Policy).
  • If the item has been worn, Andrews can offer store credit on the price difference.
  • If an alteration was part of the original purchase, the price of the alteration must be added to the sale price of the item when comparing the price difference.
  • Andrews does not offer price adjustments on merchandise purchased on sale.

Does Andrews offer price matching?

Andrews is happy to price match items subject to the following terms and conditions:  

  • Price matching must be done within 7 days of purchase, or confirmation of In-Store pickup being available.
  • For items requested to be price matched, the price of the item sold by another retailer must be verifiable on a website listing an identical colour, size, and Vendor Style Number.
  • If the item is unworn, the standard 14-day Returns policy still applies (see Return Policy).
  • If the item has been worn, Andrews can offer store credit on the price difference.
  • If an alteration was part of the original purchase, the price of the alteration must be added to the sale price of the item when comparing the price difference.
  • Andrews does not offer price matches on items from outlets, flash sales, auctions, or retailers outside of Canada, as well as "marketplace" prices from third-party sellers.

What is the holiday return policy?

We can offer an exchange or store credit for holiday gifts until Jan 15, 2025. Please note there are no refunds on holiday gifts.

What is the return policy?

We’re sorry to hear that you need to return an item, to complete a return or exchange, please note the following information: 

To qualify for a return or exchange the following conditions must be met: 

  • Merchandise (regular price or sale) must be unworn.
  • Merchandise must still have all tags attached (vendor and Andrews price tag).
  • Returns and exchanges are available within 14 days from the date of purchase or receipt of notification that your order is ready for store pickup.

To qualify for a refund please note:

  • A copy of the receipt must be presented, without a receipt, we will provide store credit.
  • For privacy rules, Andrews is unable to reprint receipts.
  • Refunds are available in the form of store credit (gift cards) or the original payment method. If the purchase was made in cash Andrews can issue a refund to a debit card or send a cheque in the mail.

What merchandise cannot be returned, exchanged, or refunded?

The following merchandise is considered final sale, Andrews cannot offer returns or exchanges: 

  • Worn merchandise 
  • Merchandise altered by an Andrews Seamstress Service or Customer’s choice of Seamstress
  • Intimate apparel or bodysuits 
  • Special orders and trunk show purchases (these purchases are also not subject to price adjustment)  
  • Gift cards 
  • Final sale items

How do I request a return?

To request a return please use THIS LINK to log into your customer account and request a return for an order shipped within Canada. For any other return label please email Info@Andrewsco.com with your order information and you should receive a response within 3 business days.

How much is the return shipping fee?

Please see below for rates:

Ontario:

  • FREE on orders $300 or more (before tax)  
  • $15 on orders under $300 (before tax) 

Other Provinces:

  • FREE on orders $300 or more (before tax) 
  • $20 on orders under $300 (before tax) 

For orders shipped to the USA, please arrange for return shipping with your preferred provider at your expense.

For more information, please email Info@Andrewsco.com.

How do I complete a return for orders shipped to the United States?

Andrews does not arrange the provider for returns on orders outside of Canada. For orders shipped to the USA, please send your order back to us via your local Postal Service at your own cost. Please include your original receipt in your return package. 

Address your package to:

ANDREWS CO

89 TYCOS DR

UNIT 101 

NORTH YORK

ONTARIO, CANADA

M6B 1W3 

T: 416-969-9875 

 

Please note:

- Your parcel should indicate that it is a Return of Merchandise for customs clearance.

- Your shipment will require a customs document known as a "commercial invoice" that states the contents and value of the package. For more information on how to complete this form click here. Generally, your postal service can provide additional information and assistance on customs requirements and documentation when arranging your shipment.

- Once we receive your return, we will provide you with a refund given that the item is in its original condition, and all tags are still attached.

- Proof of returned delivery will be required for Andrews to process any return.

- Andrews strongly recommends that you insure your parcel when conducting a return. This way, your return is trackable and it is guaranteed that your package is properly dispatched and received by Andrews. 

For more information, please email Info@Andrewsco.com.

When will I receive my refund?

Please note that refunds can take up to 10 business days to show on your account due to varying processing times between payment providers.

Your refund will be credited to the original payment method. If your order has been sent to a destination within Canada, all sales taxes will be refunded. If your order has been sent to a destination outside of Canada, customs duties and sales taxes are non-refundable through Andrews. 

What is the gift return policy?

Andrews is happy to offer an exchange or store credit (gift card) within 14 days of receiving the gift. Please note the following:

  • To qualify for a return or exchange all gifts must be unworn and unaltered.
  • To receive a refund (not store credit) the gift must be returned within the 14-day return window (from date of purchase) and be accompanied by the original payment method.

Does Andrews offer price adjustments?

Andrews is happy to price adjust items subject to the following conditions: 

  • Proof of purchase is required.
  • Price adjusting must be done within 7 days of purchase, or confirmation of In-Store pickup being available.
  • If the item is unworn, the standard 14-day Returns policy still applies (see Return Policy).
  • If the item has been worn, Andrews can offer store credit on the price difference.
  • If an alteration was part of the original purchase, the price of the alteration must be added to the sale price of the item when comparing the price difference.
  • Andrews does not offer price adjustments on merchandise purchased on sale.

Does Andrews offer price matching?

Andrews is happy to price match items subject to the following terms and conditions:  

  • Price matching must be done within 7 days of purchase, or confirmation of In-Store pickup being available.
  • For items requested to be price matched, the price of the item sold by another retailer must be verifiable on a website listing an identical colour, size, and Vendor Style Number.
  • If the item is unworn, the standard 14-day Returns policy still applies (see Return Policy).
  • If the item has been worn, Andrews can offer store credit on the price difference.
  • If an alteration was part of the original purchase, the price of the alteration must be added to the sale price of the item when comparing the price difference.
  • Andrews does not offer price matches on items from outlets, flash sales, auctions, or retailers outside of Canada, as well as "marketplace" prices from third-party sellers.

What is the holiday return policy?

We can offer an exchange or store credit for holiday gifts until Jan 15, 2025. Please note there are no refunds on holiday gifts.

What is the return policy?

We’re sorry to hear that you need to return an item, to complete a return or exchange, please note the following information: 

To qualify for a return or exchange the following conditions must be met: 

  • Merchandise (regular price or sale) must be unworn.
  • Merchandise must still have all tags attached (vendor and Andrews price tag).
  • Returns and exchanges are available within 14 days from the date of purchase or receipt of notification that your order is ready for store pickup.

To qualify for a refund please note:

  • A copy of the receipt must be presented, without a receipt, we will provide store credit.
  • For privacy rules, Andrews is unable to reprint receipts.
  • Refunds are available in the form of store credit (gift cards) or the original payment method. If the purchase was made in cash Andrews can issue a refund to a debit card or send a cheque in the mail.

What merchandise cannot be returned, exchanged, or refunded?

The following merchandise is considered final sale, Andrews cannot offer returns or exchanges: 

  • Worn merchandise 
  • Merchandise altered by an Andrews Seamstress Service or Customer’s choice of Seamstress
  • Intimate apparel or bodysuits 
  • Special orders and trunk show purchases (these purchases are also not subject to price adjustment)  
  • Gift cards 
  • Final sale items

How do I request a return?

To request a return please use THIS LINK to log into your customer account and request a return for an order shipped within Canada. For any other return label please email Info@Andrewsco.com with your order information and you should receive a response within 3 business days.

How much is the return shipping fee?

Please see below for rates:

Ontario:

  • FREE on orders $300 or more (before tax)  
  • $15 on orders under $300 (before tax) 

Other Provinces:

  • FREE on orders $300 or more (before tax) 
  • $20 on orders under $300 (before tax) 

For orders shipped to the USA, please arrange for return shipping with your preferred provider at your expense.

For more information, please email Info@Andrewsco.com.

How do I complete a return for orders shipped to the United States?

Andrews does not arrange the provider for returns on orders outside of Canada. For orders shipped to the USA, please send your order back to us via your local Postal Service at your own cost. Please include your original receipt in your return package. 

Address your package to:

ANDREWS CO

89 TYCOS DR

UNIT 101 

NORTH YORK

ONTARIO, CANADA

M6B 1W3 

T: 416-969-9875 

 

Please note:

- Your parcel should indicate that it is a Return of Merchandise for customs clearance.

- Your shipment will require a customs document known as a "commercial invoice" that states the contents and value of the package. For more information on how to complete this form click here. Generally, your postal service can provide additional information and assistance on customs requirements and documentation when arranging your shipment.

- Once we receive your return, we will provide you with a refund given that the item is in its original condition, and all tags are still attached.

- Proof of returned delivery will be required for Andrews to process any return.

- Andrews strongly recommends that you insure your parcel when conducting a return. This way, your return is trackable and it is guaranteed that your package is properly dispatched and received by Andrews. 

For more information, please email Info@Andrewsco.com.

When will I receive my refund?

Please note that refunds can take up to 10 business days to show on your account due to varying processing times between payment providers.

Your refund will be credited to the original payment method. If your order has been sent to a destination within Canada, all sales taxes will be refunded. If your order has been sent to a destination outside of Canada, customs duties and sales taxes are non-refundable through Andrews. 

What is the gift return policy?

Andrews is happy to offer an exchange or store credit (gift card) within 14 days of receiving the gift. Please note the following:

  • To qualify for a return or exchange all gifts must be unworn and unaltered.
  • To receive a refund (not store credit) the gift must be returned within the 14-day return window (from date of purchase) and be accompanied by the original payment method.

Does Andrews offer price adjustments?

Andrews is happy to price adjust items subject to the following conditions: 

  • Proof of purchase is required.
  • Price adjusting must be done within 7 days of purchase, or confirmation of In-Store pickup being available.
  • If the item is unworn, the standard 14-day Returns policy still applies (see Return Policy).
  • If the item has been worn, Andrews can offer store credit on the price difference.
  • If an alteration was part of the original purchase, the price of the alteration must be added to the sale price of the item when comparing the price difference.
  • Andrews does not offer price adjustments on merchandise purchased on sale.

Does Andrews offer price matching?

Andrews is happy to price match items subject to the following terms and conditions:  

  • Price matching must be done within 7 days of purchase, or confirmation of In-Store pickup being available.
  • For items requested to be price matched, the price of the item sold by another retailer must be verifiable on a website listing an identical colour, size, and Vendor Style Number.
  • If the item is unworn, the standard 14-day Returns policy still applies (see Return Policy).
  • If the item has been worn, Andrews can offer store credit on the price difference.
  • If an alteration was part of the original purchase, the price of the alteration must be added to the sale price of the item when comparing the price difference.
  • Andrews does not offer price matches on items from outlets, flash sales, auctions, or retailers outside of Canada, as well as "marketplace" prices from third-party sellers.

What is the holiday return policy?

We can offer an exchange or store credit for holiday gifts until Jan 15, 2025. Please note there are no refunds on holiday gifts.

What is the return policy?

We’re sorry to hear that you need to return an item, to complete a return or exchange, please note the following information: 

To qualify for a return or exchange the following conditions must be met: 

  • Merchandise (regular price or sale) must be unworn.
  • Merchandise must still have all tags attached (vendor and Andrews price tag).
  • Returns and exchanges are available within 14 days from the date of purchase or receipt of notification that your order is ready for store pickup.

To qualify for a refund please note:

  • A copy of the receipt must be presented, without a receipt, we will provide store credit.
  • For privacy rules, Andrews is unable to reprint receipts.
  • Refunds are available in the form of store credit (gift cards) or the original payment method. If the purchase was made in cash Andrews can issue a refund to a debit card or send a cheque in the mail.

What merchandise cannot be returned, exchanged, or refunded?

The following merchandise is considered final sale, Andrews cannot offer returns or exchanges: 

  • Worn merchandise 
  • Merchandise altered by an Andrews Seamstress Service or Customer’s choice of Seamstress
  • Intimate apparel or bodysuits 
  • Special orders and trunk show purchases (these purchases are also not subject to price adjustment)  
  • Gift cards 
  • Final sale items

How do I request a return?

To request a return please use THIS LINK to log into your customer account and request a return for an order shipped within Canada. For any other return label please email Info@Andrewsco.com with your order information and you should receive a response within 3 business days.

How much is the return shipping fee?

Please see below for rates:

Ontario:

  • FREE on orders $300 or more (before tax)  
  • $15 on orders under $300 (before tax) 

Other Provinces:

  • FREE on orders $300 or more (before tax) 
  • $20 on orders under $300 (before tax) 

For orders shipped to the USA, please arrange for return shipping with your preferred provider at your expense.

For more information, please email Info@Andrewsco.com.

How do I complete a return for orders shipped to the United States?

Andrews does not arrange the provider for returns on orders outside of Canada. For orders shipped to the USA, please send your order back to us via your local Postal Service at your own cost. Please include your original receipt in your return package. 

Address your package to:

ANDREWS CO

89 TYCOS DR

UNIT 101 

NORTH YORK

ONTARIO, CANADA

M6B 1W3 

T: 416-969-9875 

 

Please note:

- Your parcel should indicate that it is a Return of Merchandise for customs clearance.

- Your shipment will require a customs document known as a "commercial invoice" that states the contents and value of the package. For more information on how to complete this form click here. Generally, your postal service can provide additional information and assistance on customs requirements and documentation when arranging your shipment.

- Once we receive your return, we will provide you with a refund given that the item is in its original condition, and all tags are still attached.

- Proof of returned delivery will be required for Andrews to process any return.

- Andrews strongly recommends that you insure your parcel when conducting a return. This way, your return is trackable and it is guaranteed that your package is properly dispatched and received by Andrews. 

For more information, please email Info@Andrewsco.com.

When will I receive my refund?

Please note that refunds can take up to 10 business days to show on your account due to varying processing times between payment providers.

Your refund will be credited to the original payment method. If your order has been sent to a destination within Canada, all sales taxes will be refunded. If your order has been sent to a destination outside of Canada, customs duties and sales taxes are non-refundable through Andrews. 

What is the gift return policy?

Andrews is happy to offer an exchange or store credit (gift card) within 14 days of receiving the gift. Please note the following:

  • To qualify for a return or exchange all gifts must be unworn and unaltered.
  • To receive a refund (not store credit) the gift must be returned within the 14-day return window (from date of purchase) and be accompanied by the original payment method.

Does Andrews offer price adjustments?

Andrews is happy to price adjust items subject to the following conditions: 

  • Proof of purchase is required.
  • Price adjusting must be done within 7 days of purchase, or confirmation of In-Store pickup being available.
  • If the item is unworn, the standard 14-day Returns policy still applies (see Return Policy).
  • If the item has been worn, Andrews can offer store credit on the price difference.
  • If an alteration was part of the original purchase, the price of the alteration must be added to the sale price of the item when comparing the price difference.
  • Andrews does not offer price adjustments on merchandise purchased on sale.

Does Andrews offer price matching?

Andrews is happy to price match items subject to the following terms and conditions:  

  • Price matching must be done within 7 days of purchase, or confirmation of In-Store pickup being available.
  • For items requested to be price matched, the price of the item sold by another retailer must be verifiable on a website listing an identical colour, size, and Vendor Style Number.
  • If the item is unworn, the standard 14-day Returns policy still applies (see Return Policy).
  • If the item has been worn, Andrews can offer store credit on the price difference.
  • If an alteration was part of the original purchase, the price of the alteration must be added to the sale price of the item when comparing the price difference.
  • Andrews does not offer price matches on items from outlets, flash sales, auctions, or retailers outside of Canada, as well as "marketplace" prices from third-party sellers.

What is the holiday return policy?

We can offer an exchange or store credit for holiday gifts until Jan 15, 2025. Please note there are no refunds on holiday gifts.

What is the return policy?

We’re sorry to hear that you need to return an item, to complete a return or exchange, please note the following information: 

To qualify for a return or exchange the following conditions must be met: 

  • Merchandise (regular price or sale) must be unworn.
  • Merchandise must still have all tags attached (vendor and Andrews price tag).
  • Returns and exchanges are available within 14 days from the date of purchase or receipt of notification that your order is ready for store pickup.

To qualify for a refund please note:

  • A copy of the receipt must be presented, without a receipt, we will provide store credit.
  • For privacy rules, Andrews is unable to reprint receipts.
  • Refunds are available in the form of store credit (gift cards) or the original payment method. If the purchase was made in cash Andrews can issue a refund to a debit card or send a cheque in the mail.

What merchandise cannot be returned, exchanged, or refunded?

The following merchandise is considered final sale, Andrews cannot offer returns or exchanges: 

  • Worn merchandise 
  • Merchandise altered by an Andrews Seamstress Service or Customer’s choice of Seamstress
  • Intimate apparel or bodysuits 
  • Special orders and trunk show purchases (these purchases are also not subject to price adjustment)  
  • Gift cards 
  • Final sale items

How do I request a return?

To request a return please use THIS LINK to log into your customer account and request a return for an order shipped within Canada. For any other return label please email Info@Andrewsco.com with your order information and you should receive a response within 3 business days.

How much is the return shipping fee?

Please see below for rates:

Ontario:

  • FREE on orders $300 or more (before tax)  
  • $15 on orders under $300 (before tax) 

Other Provinces:

  • FREE on orders $300 or more (before tax) 
  • $20 on orders under $300 (before tax) 

For orders shipped to the USA, please arrange for return shipping with your preferred provider at your expense.

For more information, please email Info@Andrewsco.com.

How do I complete a return for orders shipped to the United States?

Andrews does not arrange the provider for returns on orders outside of Canada. For orders shipped to the USA, please send your order back to us via your local Postal Service at your own cost. Please include your original receipt in your return package. 

Address your package to:

ANDREWS CO

89 TYCOS DR

UNIT 101 

NORTH YORK

ONTARIO, CANADA

M6B 1W3 

T: 416-969-9875 

 

Please note:

- Your parcel should indicate that it is a Return of Merchandise for customs clearance.

- Your shipment will require a customs document known as a "commercial invoice" that states the contents and value of the package. For more information on how to complete this form click here. Generally, your postal service can provide additional information and assistance on customs requirements and documentation when arranging your shipment.

- Once we receive your return, we will provide you with a refund given that the item is in its original condition, and all tags are still attached.

- Proof of returned delivery will be required for Andrews to process any return.

- Andrews strongly recommends that you insure your parcel when conducting a return. This way, your return is trackable and it is guaranteed that your package is properly dispatched and received by Andrews. 

For more information, please email Info@Andrewsco.com.

When will I receive my refund?

Please note that refunds can take up to 10 business days to show on your account due to varying processing times between payment providers.

Your refund will be credited to the original payment method. If your order has been sent to a destination within Canada, all sales taxes will be refunded. If your order has been sent to a destination outside of Canada, customs duties and sales taxes are non-refundable through Andrews. 

What is the gift return policy?

Andrews is happy to offer an exchange or store credit (gift card) within 14 days of receiving the gift. Please note the following:

  • To qualify for a return or exchange all gifts must be unworn and unaltered.
  • To receive a refund (not store credit) the gift must be returned within the 14-day return window (from date of purchase) and be accompanied by the original payment method.

Does Andrews offer price adjustments?

Andrews is happy to price adjust items subject to the following conditions: 

  • Proof of purchase is required.
  • Price adjusting must be done within 7 days of purchase, or confirmation of In-Store pickup being available.
  • If the item is unworn, the standard 14-day Returns policy still applies (see Return Policy).
  • If the item has been worn, Andrews can offer store credit on the price difference.
  • If an alteration was part of the original purchase, the price of the alteration must be added to the sale price of the item when comparing the price difference.
  • Andrews does not offer price adjustments on merchandise purchased on sale.

Does Andrews offer price matching?

Andrews is happy to price match items subject to the following terms and conditions:  

  • Price matching must be done within 7 days of purchase, or confirmation of In-Store pickup being available.
  • For items requested to be price matched, the price of the item sold by another retailer must be verifiable on a website listing an identical colour, size, and Vendor Style Number.
  • If the item is unworn, the standard 14-day Returns policy still applies (see Return Policy).
  • If the item has been worn, Andrews can offer store credit on the price difference.
  • If an alteration was part of the original purchase, the price of the alteration must be added to the sale price of the item when comparing the price difference.
  • Andrews does not offer price matches on items from outlets, flash sales, auctions, or retailers outside of Canada, as well as "marketplace" prices from third-party sellers.

What is the holiday return policy?

We can offer an exchange or store credit for holiday gifts until Jan 15, 2025. Please note there are no refunds on holiday gifts.

What is the return policy?

We’re sorry to hear that you need to return an item, to complete a return or exchange, please note the following information: 

To qualify for a return or exchange the following conditions must be met: 

  • Merchandise (regular price or sale) must be unworn.
  • Merchandise must still have all tags attached (vendor and Andrews price tag).
  • Returns and exchanges are available within 14 days from the date of purchase or receipt of notification that your order is ready for store pickup.

To qualify for a refund please note:

  • A copy of the receipt must be presented, without a receipt, we will provide store credit.
  • For privacy rules, Andrews is unable to reprint receipts.
  • Refunds are available in the form of store credit (gift cards) or the original payment method. If the purchase was made in cash Andrews can issue a refund to a debit card or send a cheque in the mail.

What merchandise cannot be returned, exchanged, or refunded?

The following merchandise is considered final sale, Andrews cannot offer returns or exchanges: 

  • Worn merchandise 
  • Merchandise altered by an Andrews Seamstress Service or Customer’s choice of Seamstress
  • Intimate apparel or bodysuits 
  • Special orders and trunk show purchases (these purchases are also not subject to price adjustment)  
  • Gift cards 
  • Final sale items

How do I request a return?

To request a return please use THIS LINK to log into your customer account and request a return for an order shipped within Canada. For any other return label please email Info@Andrewsco.com with your order information and you should receive a response within 3 business days.

How much is the return shipping fee?

Please see below for rates:

Ontario:

  • FREE on orders $300 or more (before tax)  
  • $15 on orders under $300 (before tax) 

Other Provinces:

  • FREE on orders $300 or more (before tax) 
  • $20 on orders under $300 (before tax) 

For orders shipped to the USA, please arrange for return shipping with your preferred provider at your expense.

For more information, please email Info@Andrewsco.com.

How do I complete a return for orders shipped to the United States?

Andrews does not arrange the provider for returns on orders outside of Canada. For orders shipped to the USA, please send your order back to us via your local Postal Service at your own cost. Please include your original receipt in your return package. 

Address your package to:

ANDREWS CO

89 TYCOS DR

UNIT 101 

NORTH YORK

ONTARIO, CANADA

M6B 1W3 

T: 416-969-9875 

 

Please note:

- Your parcel should indicate that it is a Return of Merchandise for customs clearance.

- Your shipment will require a customs document known as a "commercial invoice" that states the contents and value of the package. For more information on how to complete this form click here. Generally, your postal service can provide additional information and assistance on customs requirements and documentation when arranging your shipment.

- Once we receive your return, we will provide you with a refund given that the item is in its original condition, and all tags are still attached.

- Proof of returned delivery will be required for Andrews to process any return.

- Andrews strongly recommends that you insure your parcel when conducting a return. This way, your return is trackable and it is guaranteed that your package is properly dispatched and received by Andrews. 

For more information, please email Info@Andrewsco.com.

When will I receive my refund?

Please note that refunds can take up to 10 business days to show on your account due to varying processing times between payment providers.

Your refund will be credited to the original payment method. If your order has been sent to a destination within Canada, all sales taxes will be refunded. If your order has been sent to a destination outside of Canada, customs duties and sales taxes are non-refundable through Andrews. 

What is the gift return policy?

Andrews is happy to offer an exchange or store credit (gift card) within 14 days of receiving the gift. Please note the following:

  • To qualify for a return or exchange all gifts must be unworn and unaltered.
  • To receive a refund (not store credit) the gift must be returned within the 14-day return window (from date of purchase) and be accompanied by the original payment method.

Does Andrews offer price adjustments?

Andrews is happy to price adjust items subject to the following conditions: 

  • Proof of purchase is required.
  • Price adjusting must be done within 7 days of purchase, or confirmation of In-Store pickup being available.
  • If the item is unworn, the standard 14-day Returns policy still applies (see Return Policy).
  • If the item has been worn, Andrews can offer store credit on the price difference.
  • If an alteration was part of the original purchase, the price of the alteration must be added to the sale price of the item when comparing the price difference.
  • Andrews does not offer price adjustments on merchandise purchased on sale.

Does Andrews offer price matching?

Andrews is happy to price match items subject to the following terms and conditions:  

  • Price matching must be done within 7 days of purchase, or confirmation of In-Store pickup being available.
  • For items requested to be price matched, the price of the item sold by another retailer must be verifiable on a website listing an identical colour, size, and Vendor Style Number.
  • If the item is unworn, the standard 14-day Returns policy still applies (see Return Policy).
  • If the item has been worn, Andrews can offer store credit on the price difference.
  • If an alteration was part of the original purchase, the price of the alteration must be added to the sale price of the item when comparing the price difference.
  • Andrews does not offer price matches on items from outlets, flash sales, auctions, or retailers outside of Canada, as well as "marketplace" prices from third-party sellers.

What is the holiday return policy?

We can offer an exchange or store credit for holiday gifts until Jan 15, 2025. Please note there are no refunds on holiday gifts.

What is the return policy?

We’re sorry to hear that you need to return an item, to complete a return or exchange, please note the following information: 

To qualify for a return or exchange the following conditions must be met: 

  • Merchandise (regular price or sale) must be unworn.
  • Merchandise must still have all tags attached (vendor and Andrews price tag).
  • Returns and exchanges are available within 14 days from the date of purchase or receipt of notification that your order is ready for store pickup.

To qualify for a refund please note:

  • A copy of the receipt must be presented, without a receipt, we will provide store credit.
  • For privacy rules, Andrews is unable to reprint receipts.
  • Refunds are available in the form of store credit (gift cards) or the original payment method. If the purchase was made in cash Andrews can issue a refund to a debit card or send a cheque in the mail.

What merchandise cannot be returned, exchanged, or refunded?

The following merchandise is considered final sale, Andrews cannot offer returns or exchanges: 

  • Worn merchandise 
  • Merchandise altered by an Andrews Seamstress Service or Customer’s choice of Seamstress
  • Intimate apparel or bodysuits 
  • Special orders and trunk show purchases (these purchases are also not subject to price adjustment)  
  • Gift cards 
  • Final sale items

How do I request a return?

To request a return please use THIS LINK to log into your customer account and request a return for an order shipped within Canada. For any other return label please email Info@Andrewsco.com with your order information and you should receive a response within 3 business days.

How much is the return shipping fee?

Please see below for rates:

Ontario:

  • FREE on orders $300 or more (before tax)  
  • $15 on orders under $300 (before tax) 

Other Provinces:

  • FREE on orders $300 or more (before tax) 
  • $20 on orders under $300 (before tax) 

For orders shipped to the USA, please arrange for return shipping with your preferred provider at your expense.

For more information, please email Info@Andrewsco.com.

How do I complete a return for orders shipped to the United States?

Andrews does not arrange the provider for returns on orders outside of Canada. For orders shipped to the USA, please send your order back to us via your local Postal Service at your own cost. Please include your original receipt in your return package. 

Address your package to:

ANDREWS CO

89 TYCOS DR

UNIT 101 

NORTH YORK

ONTARIO, CANADA

M6B 1W3 

T: 416-969-9875 

 

Please note:

- Your parcel should indicate that it is a Return of Merchandise for customs clearance.

- Your shipment will require a customs document known as a "commercial invoice" that states the contents and value of the package. For more information on how to complete this form click here. Generally, your postal service can provide additional information and assistance on customs requirements and documentation when arranging your shipment.

- Once we receive your return, we will provide you with a refund given that the item is in its original condition, and all tags are still attached.

- Proof of returned delivery will be required for Andrews to process any return.

- Andrews strongly recommends that you insure your parcel when conducting a return. This way, your return is trackable and it is guaranteed that your package is properly dispatched and received by Andrews. 

For more information, please email Info@Andrewsco.com.

When will I receive my refund?

Please note that refunds can take up to 10 business days to show on your account due to varying processing times between payment providers.

Your refund will be credited to the original payment method. If your order has been sent to a destination within Canada, all sales taxes will be refunded. If your order has been sent to a destination outside of Canada, customs duties and sales taxes are non-refundable through Andrews. 

What is the gift return policy?

Andrews is happy to offer an exchange or store credit (gift card) within 14 days of receiving the gift. Please note the following:

  • To qualify for a return or exchange all gifts must be unworn and unaltered.
  • To receive a refund (not store credit) the gift must be returned within the 14-day return window (from date of purchase) and be accompanied by the original payment method.

Does Andrews offer price adjustments?

Andrews is happy to price adjust items subject to the following conditions: 

  • Proof of purchase is required.
  • Price adjusting must be done within 7 days of purchase, or confirmation of In-Store pickup being available.
  • If the item is unworn, the standard 14-day Returns policy still applies (see Return Policy).
  • If the item has been worn, Andrews can offer store credit on the price difference.
  • If an alteration was part of the original purchase, the price of the alteration must be added to the sale price of the item when comparing the price difference.
  • Andrews does not offer price adjustments on merchandise purchased on sale.

Does Andrews offer price matching?

Andrews is happy to price match items subject to the following terms and conditions:  

  • Price matching must be done within 7 days of purchase, or confirmation of In-Store pickup being available.
  • For items requested to be price matched, the price of the item sold by another retailer must be verifiable on a website listing an identical colour, size, and Vendor Style Number.
  • If the item is unworn, the standard 14-day Returns policy still applies (see Return Policy).
  • If the item has been worn, Andrews can offer store credit on the price difference.
  • If an alteration was part of the original purchase, the price of the alteration must be added to the sale price of the item when comparing the price difference.
  • Andrews does not offer price matches on items from outlets, flash sales, auctions, or retailers outside of Canada, as well as "marketplace" prices from third-party sellers.

What is the holiday return policy?

We can offer an exchange or store credit for holiday gifts until Jan 15, 2025. Please note there are no refunds on holiday gifts.

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Shipping and Pickup

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